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Build and Maintain a Virtual Net Office in 4 days ...
- DAY 3 - Member Collaboration Tool - to Day 1 | to Day 2 | to Day 4 THE POWER OF THE NET IS COLLABORATION Case Study The business is in need some collaboration from customers login to update their Account Information, Credit Card, Delivery Address, Billing Address, Phone.. There is no in-house web developers. Contact them, they said will take few days, week to get done. Labour is 100.0$/hr. Thus will cost 40 hr x 100 = 4000 $. What do you do? Leave it. Forget it. OR Learn to take control. Do it yourself. WHAT IS MEMBER COLLABORATION? Simply, it is the way that we get old and new customers collaborated and involved in some activities, such as Submit Rma, Check Order History, Update Account, Update News, Promotion, Pay Bills...The benefits of Member Collaboration are huge. Build Customer Support and Operation Department online. Tech Data runs 30 B business online. It relies on Member Collaboration in order to provide services to its customers. Customers can do check Invoices, Submit Rma, Check Account Balances... Improve Productivity If we can get customers collaborate in 10 minutes tasks per day. This translates into saving business thousands of hours, increase more productivity, and translates into tens of thousands of dollars per year. 
CALCULATE THE PRODUCTIVITY
= TIME x MONEYA business provides many different services for 1000 customers/ day. In theses services, there is "A Customer Service Task" took 20 minutes -> Thus in order to service 1000 customers / month, this task will cost ( 20 x 1000 x 30 ) total minutes or (320 hours x 30) approximately or (2 month x 30) of staff full-time work. -> This Task /year will cost 240,000 minutes x 30 = 2 years x 30 or 60 years of labour approximately -> If each service staff costs 30.000$/ year. This translates cost of 60 x 30.000 = 1.8 millions of dollars in order to provide the service for just 20 minute task. This number increases HUGE if business has more than 1000 customers. Task has more than 20 minutes, many Tasks, and many years. This is a real shocking number. We don't want to read hundred of pages about improving productivity. Just do this calculation will make you think. Serve massive amount of people Leverage the power collaborations of the Net through Member Collaboration. It is the only way we can gather tens of thousands of people, and serve a huge amount of people. That human can't do. Social Network sites, like LinkedIn, Face Book are the example of the Net Collaboration. Drive traffics and Increase activities for website. People are overloaded with info. They read one then will not come back to read again the same info that rarely updated. The only thing makes them come back website is Member Collaboration. Use eCampaigner together with Member Collaboration Lunch promotion, coupons, announcement, pay bill...Bring customers back to website. Take Control Website. A lot websites are not update because of lost control their website. Case Study The business needs customers login to update their Account Information, Credit Card, Delivery Address, Billing Address.. There is no in-house web developers. Contact them, they said will take few days, week to get done. Labour is 100.0$/hr. Thus will cost 40 hr x 100 = 4000 $. myNET.OFFICE BRINGS WEBSITE TO THE NEXT LEVEL OF COLLABORATION myNet.Office has built in the Member Collaboration Tool that allows people, with no web skills, can create many difficult tasks that even web developers took months to design. For example, to create List Order History, a list that lets members see their order history, will take developers weeks to create. Now it takes non-web skills people in just 10 minutes to create this task. So to design Member Collaboration and to make it easy to use is our very challenging. WHAT CAN I DO WITH MEMBER COLLABORATION? You can do a lot of things that you want the members to collaborate the tasks we have designed and listed below. See Member Collaboration Tasks. Which means, you can create tasks = ADD that requests members login to: Add extra things: address, credit card... You can create tasks that are billing members any things: billing invoices. You can create tasks = UPDATE/EDIT that request members to update account balance, profile, password... You can create tasks = LIST that requests member to list things: List Order History, List of Coupons, List of Addresses.. Or You can create tasks = UPLOAD that requests member to upload files, videos, pictures, music... |
 "- myNet.Office brings website to the next level of collaboration." " - All Forms, UIs, Interfaces, Screens we design for myNet.Office are based on the simple philosophy: Will Not Continue Until Satisfy All The Requirements! " - The web like mobile phone, You want to do more. You want more features. What ever you want, myNet.Office will give you more. Contact us: info@netthruoffice.com |
| THE BENEFITS AND THE LIST OF myNet.OFFICE MEMBER COLLABORATION TOOL CAN CREATE | ||||||||||||||||||||||||||||||||||||||||||
| With myNET.OFFICE Member Collaboration Tool, you can create the following tasks for members to collaborate: | ||||||||||||||||||||||||||||||||||||||||||
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| We will show you how to create these Member Collaboration Tasks
later. MY.NET.OFFICE MEMBER COLLABORATION TOOL It is a tool to create Member Collaboration tasks. | ||||||||||||||||||||||||||||||||||||||||||
| VIEW MEMBER HOME OR MY ACCOUNT,
MEMBER COLLABORATION FROM BIG SITES LIKE DELL, FUTURE SHOP Member Home or My Account is where Members login their account and collaborate tasks of Member Collaboration. You, the site designer, will create tasks of Member Collaboration. Member Home or My Account from DELL, FUTUSHOP Before we design Member Home for myNet.Office, we do some research from these big sites DELL www.DELL.com, and FUTURE SHOP www.futureshop.ca. These companies are the giants, sell hundreds of millions online. We register and login into their sites as a member in order to see how. It is really surprise us that their Member Home, or My Account has very simple Member Collaboration. The most significant Member Collaboration when login is Order Status and Update or Edit Account Information. Update or Edit Address. Dell has Add My Coupon which is new ideas. That's is it. | ||||||||||||||||||||||||||||||||||||||||||
| Dell's MY ACCOUNT OR MEMBER HOME OF MEMBER COLLABORATION
- www.Dell.com | ||||||||||||||||||||||||||||||||||||||||||
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| FUTURE SHOP MY ACCOUNT
MEMBER COLLABORATION -
www.Futureshop.ca | ||||||||||||||||||||||||||||||||||||||||||
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UNDERSTAND MEMBER COLLABORATION COMPONENTS INTRODUCTION TO MY NET OFFICE MEMBER COLLABORATION COMPONENTS The ideas and the architect design of Member Collaborations are so simple. Which is: "You want members to act on the information that may be interest or related to them." Like other tool you use, to use Member Collaboration you must learn its components first. myNet.Office Member Collaboration Tool is made up by 3 components. For easy to understand, let use Example Member Collaboration List Order History, click see its screen, as an example . 1) Member Collaborate Source Information Is in a database table that is used to store member information. In this example, it is table x_invoice. 2) Member Collaborate Attribute: Is the field name of collaborated table, like Name, Address, Phone... In this example, it is the field of table x_invoice: INVOICEID, INVOICE_DATE, STATUS, PAID_ BY, SALESPERSON, NOTES, SUB_TOTAL, SHIPPING_FEE, SHIPPING_PRIORITY. You can change the Member Collaboration Attributes by editing table x_property that stores all property of this collaboration. 3) Member Collaborate Tasks Is the tasks members collaborate. We have designed a set of necessary collaborations, such as: Broadcast (Messages, Promotion.. to all Members), List (Order History..), View, Edit/Update (Account, Password, RMA..), Add (extra Addresses, referral new Partner Member..), Delete, Track (RMA, Shipping), Upload (files, photo, videos..), Create (new account, profile) . In this example of List Order History, it is List. Besides 3 main components, Member Collaboration Tool also has 2 option component. Which is: Member Collaborate Control, and Member Collaborate Key Member Collaborate Key. It is the Member Email. It is the USERID that is used to indentify WHO IS THIS COLLABORATE MEMBER. Usually, EMAIL is used to login thus email is used as Member Collaborate Key. - Why use EMAIL, because EMAIL is unique to identify of that member. Members may have the same name, but not the same email. - Email is also convenient because the site can send info to that member using EMAIL. - You don't not select Member Collaboration Key Email during setup. It is automatically selected. Just make sure when you create a table, you must make sure to have field EMAIL. - Make sure table you create must include EMAIL field. It may be the same or different with the table Primary Key. When use EMAIL as a primary key of the table then you can have a List. Because the Primary Key is represent a unique record row for that table. Thus the table invoice has only one unique invoice record for johnsmith@netthru.com EMAIL. Thus can't use List. Therefore, we design the table x_invoice use InvoiceID data type is Int Auto Increment as a Primary Key. Every time there is an order, InvoiceID increases to 1. Which means table invoice can contains many invoices with the same email johnsmith@netthru.com by customer John Smith. But, there is no invoice that has the same number. Therefore, the table x_invoice has Primary Key = InvoiceID, and Member Collaborate Key = Email. For example, you create ORDER HISTORY LIST of thousands of invoices. When member John Smith logins, the List must know what invoices belong to him. It looks up EMAIL to list all invoices that have that email = johnsmith@netthru.com . Member Collaborate Control Flag Member Collaborate Control is a field of a table, or also called a column table, that simply acts as a control or a flag, ON or OFF for Member Collaborations. This control field or column must be named IS_COLLABORATED or else will not work. For example, you don't want the member to collaborate (to act) on the particular information in the database table you should add a field ( or column) name IS_COLLABORATED. This field is an ENUM field that has value ={ on, off }. See WORKING WITH myNET.DBASE. To add a new column: Use myNet.Dbase open the table, for example x_invoice -> From Action: select Add Enum Column -> Follow its steps -> Add 2 values = on, off. Must put on first so that default value is always= on. For example, let say you create a member collaboration = List Order History. The member with email = johnsmith@hotmail.com logins will see all his order history of invoices. But there are 2 invoices 145, 151 for any reason you don't want him to see. You want them off the list. Then you add a column with Enum type, named IS_COLLABORATED in table x_invoice. Next, you select IS_COLLABORATED = off for these 2 invoices. When John Smith checks List Order History will not see these 2 invoices. Another example, you create a table Promotion that has: PID, CustomerID, Email, Name, Company, Promotion_Description, Promotion_Coupon, Promotion_Price, and Is_Collaborated. You add members, who will receive promotion, their CustomerID, Email, Name, Company and Promotion into this list table. - You then create a Member Collaboration Task = Check Your Surprise Promotion. - You then enter the member's CustomerID, Email, Name, Company.. and select different promotion type, either Promotion_Description, or Promotion_Coupon, or Promotion_Price for each member. Let say, on July, John Smith got promotion = Promotion_Coupon. So you enter the coupon number. On August, John Smith got promotion = Promotion_Price. You enter the price for John Smith account. Thus John Smith got 2 promotions for his account. Then John Smith one day has ordered and used the promotion price. So you should take this promotion price off by update the field Is_Collaborated = off. Now, John Smith logins see only 1 promotion = promotion coupon. - Or if you don't want to show all the Members the promotion on Dec 15, which has expired. You open that table, turn the field Is_Collaborated = off. No member will see that promotion again. |
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UNDERSTAND MEMBER COLLABORATION TASK In all components, Member Collaboration Task is a bit difficult to understand. So let's explain it. |
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| In the next continue Day 3, we will hand on step by step
to create the first Member Collaboration = List Order History. Step by Step from create a Member Collaboration Source Information table -> Select Member Collaboration Attributes table fields -> Create Member Collaboration Task. We will also show you how to create Member Collaboration for Pay Bill Online, Contribute Donation, Charity, Track and Submit Rma, Track Order Invoice, Upload Files ... We encourage you to read the topic Primary Key, Some Database Basic Concepts that will be needed for designing Member Collaboration. |
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CREATE THE MOST POPULAR MEMBER COLLABORATIONS The Member Collaborations the most use are: LIST ORDER HISTORY, ORDER TRACKING, EDIT ACCOUNT INFO, EDIT SHIPPING REFERENCES, EDIT CREDIT CARD INFO, CHANGE PASSWORD, ADD EXTRA ADDRESSES. You see giant e-commerce sites like DELL and FUTURE SHOP have implemented these collaborations. So in this Day 3, we try to do few examples to show you how. When you understand its philosophy, you are able to create new Member Collaborations to fit your needs. After you understand, you will see the ember Collaborations created from sites like DELL, FUTURE SHOP are easy. You can create more complex Member Collaborations than them. Now, Let's Do It. |
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 CREATE LIST ORDER
HISTORY MEMBER COLLABORATION |
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| Member Collaboration Task List is used to list all info
related to that member login. The most use of Member Collaboration is: List of Order History. When that member logins will see the all invoices he/she has ordered. DELL, FUTUSHOP have called this Order Status. List or Order Tracking. When that member logins track the status of invoices he/she has ordered. Mainly, it is tracking invoice for: - STATUS: is it back order, or shipped, or quote, or pending... - DATE_ETA: Date Estimate Arrival. When will this invoice arrive to the buyer? - TRACKING_NO: The tracking number for this invoice.. Now, first begin with Create Member Collaboration for List of Order History. Let's do it. |
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| CREATE MEMBER COLLABORATION
= LIST ORDER HISTORY. We have designed for easy to do. You will surprised how easy to create. You can do it in just 10 minutes. Here is the step by step: |
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 Understanding what Member Collaboration Components
you want?
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 Use Member
Collaboration Tool
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| TO CHANGE OR EDIT MEMBER
COLLABORATION ATTRIBUTES To modify the Member Collaboration Attribute, for example, let's say you don't want to display the SHIPPING_PRIORITY and change it for INVOICE_DATE: - Use myNet.Dbase to open the table x_property. -> Edit the field PROPERTY, a text area. Save. From this x_property, you can also modify Title too. |
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THE RESULT OUTPUT OF MEMBER
COLLABORATION OF LIST ORDER HISTORY
 Picture: This login member clicks Order History from the left menu, will list all his own order invoices total = 26 orders including Get Quote. MEMBER COLLABORATION LIST FEATURES The List is a scrolling list Thus 1000 invoices are displayed only 10 at a time. Thus load faster. Select how many records { 5,10,20, 50,100, 1000 } to display per page. Default is 10. The Left Member Menu is the menu list of all Member Collaboration Tasks. The name of the task Order History is automatically created as a menu with pre-set icon after you have created. Click on the left Member Menu Order History will run this screen. Click [Order?] to order Get Quote. See  See
HOW-TO GET QUOTE AND USE THE GET QUOTE TOOL Click on the little arrow  will
display details the order of this invoice like 155, such as Qty, Price,
Description. The Sales Person logins as Admin -> Use Invoice Sales Quote Tool -> Load that Quote Invoice, example 155, in order to Update Sales Note message + Change the Price Quote + Send email to remind customers who have not yet ordered. See HOW TO GET QUOTE. Sales Person can't change the invoices that have been ordered. After Customers have ordered, the STATUS is update to STATUS = order. There is no more button [Order?]. It becomes an invoice. |
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MEMBER COLLABORATION
LIST APPLICATION To use Member Collaboration List, make sure the listing table has EMAIL field. And Member has relation 1-to-Many with List. Which means each member has at least 1 records. - Because EMAIL is used as login ID for that member. List uses EMAIL to distinguish private records of each members. For example, in ORDER HISTORY LIST, each member has email field in table x_invoice in order to know which invoice is belonging to whom. Therefore, when the member with email = john@hotmail.com login, the List will list all invoices that has John's email. There are many applications of Member Collaboration List: Use List to list all promotions or coupons of each member. Member logins will receive his/her coupon or promotion. - For example, you create a table named tbl_coupon. Make sure this table has EMAIL field. Then you enter different coupon for different members. Then select what fields or Member Collaboration Attributes you want to display. When member logins will see his own coupon. If you want to promote some thing for all members, then use Broadcast. Use List to setup ORDER TRACKING, which is listing invoices of table x_invoice the fields like ETA, DATE_SHIP, SHIPPING_PRIORITY, TRACKING_NO... for each member to view. Use List to list any thing in any table that you want each member to view. |
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 CREATE
MEMBER
ADD NEW PARTNER MEMBER COLLABORATION |
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| What is Member Add New Partner Member Collaboration? There is no better sales and marketing than from the customers. Specially for small and mid sized businesses, a matter of fact, more businesses are created by referral customers. Customers refer other customers, and other customers are referred by other customer, and multiply. Thus you have a powerful sales force of people, a community that back your business, who are ready to help you. Customers always want to help your business success. Add New Partner Member Collaboration will help you to expand more businesses quickly by using your customers as sales force of people. We will show you how to create this Member Collaboration. Let's Do It.
Click here
HOW-TO DESIGN ADD NEW PARTNER COLLABORATION
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 CREATE
EDIT ACCOUNT
INFORMATION COLLABORATIONCase Study The business needs customers login to update their Account Information, Credit Card, Delivery Address, Billing Address.. Also, there are other data that also needed customer login to update their info. There is no in-house web developers. You contact them, they said will take them few days could be week. Labour is 100.0$/hr. Thus will cost 40 hr x 100 = 4000 $ at least. What do you do? Here is what you can do: 1) Forget about the Net. Too much headaches. Nothing we can do about this. Out of our control. No update, Leave it. 2) Do it yourselves. Take control your website.
Click here
HOW-TO DESIGN EDIT ACCOUNT INFORMATION COLLABORATION
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 CREATE
UPLOAD FILES, RESUME, VIDEOS, PHOTO COLLABORATIONCase Study The business needs customers to upload files, pictures, videos. The website needs people to submit resume by upload so that people info is keeping in database for sharing, searching and collaborating. Why not keeping files in email? Viruses, spam, junks. Files, resumes kept in email are unmanageable. Email is not database. Email is not safe. It is easy to lost files, viruses, spam. Email is not sharing, no database to keep records of people's files, resumes. Files in email are not as safe as in server hard drive. But there are challenges: The Problems There is no in-house web developers available. Contact them, they said will take few days. Labour is 100.0$/hr. Thus cost 40 hr x 100 = 4000 $. Not all web developers can do this. They have to re-design all tools again, such as build Database back end, build Email Manager, build this, build that... This even take more time. There is no tool available. When design, they don't design a generic tool. You can't Do-It-By-Yourself. They design customized. Which means next time you need, you depend on them to re-design another interface. The circle of dependent keeps repeating. What do you do? Here is what you can do: 1) Forget about it. Nothing we can do about this. Too much challenges. Out of our control. No update. Leave it. Get back to old way, slowly easier.. Who cares. Negative! 2) Do it yourselves. It is not a gadget. It is business. Take control online business. Overcome the challenges. Positive!
Click here
HOW-TO DESIGN UPLOAD FILES, RESUME, PICTURE, VIDEOS COLLABORATION
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 CREATE
MEMBER COLLABORATION
FOR MARKETING USE
LIST,
BROADCAST
PROMOTION, COUPON
Businesses spend
big budget for marketing. the Big, the Small, the Moms and
Pops 's stores.. all understand that Marketing is important for the survival of the company. |
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| to Day 1 | to Day 2 | to Day 4 |
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